Manager, Customer Success

medifoxdan.de

Base: $112,000 - $168,000; bonus/equity: not speci...
Fully remote
Customer success management
Healthcare provider relationship management
Customer negotiations and escalations
The Manager, Customer Success plays a critical leadership role responsible for leading and mentoring Customer Success Manager and Specialist teams to drive customer ROI and satisfaction

Job Summary

  • The Manager, Customer Success plays a critical leadership role responsible for leading and mentoring Customer Success Manager and Specialist teams to drive customer ROI and satisfaction.
  • This position offers a comprehensive benefits package including medical, vision, dental, life insurance, 401(k), Employee Stock Purchase Plan, and paid time off.
  • The role requires up to 40% overnight travel and focuses on increasing adoption and optimizing HME operations to allow customers to focus on patient care.

Matching Summary

The Manager, Customer Success plays a critical leadership role responsible for leading and mentoring Customer Success Manager and Specialist teams to drive customer ROI and satisfaction.

Salary

Base: $112,000 - $168,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability insurance, 401(k), ESPP, PTO, and more

Skills & Requirements

Must-have

  • Customer Success Management
  • Healthcare Provider Relationship Management
  • Customer Negotiations and Escalations
  • Team Leadership and Development
  • Revenue Retention and Expansion
  • Execution of Customer Success Strategies
  • Travel up to 40%

Nice-to-have

  • Change Management Experience
  • Strong Interpersonal Communication
  • Problem-Solving Ability
  • Proficiency with Salesforce and Gainsight
  • Experience with Brightree Software
  • Self-directed and Motivated
  • Presentation and Verbal Communication Skills

Key Requirements

  • Minimum 4 years HME experience
  • Minimum 4 years leading customer-facing teams
  • Bachelor’s degree or equivalent experience
  • Proficiency in Microsoft tools and CRM platforms
  • Experience with Brightree software
  • Ability to manage multiple priorities with urgency

Work Rights

Not specified

Tailored Resume

Cover Letter