IT Customer Service Representative

ELLIOTT MOSS CONSULTING PTE. LTD.

Singapore
First-level it support experience
Incident handling and resolution
Ticketing system proficiency
The role serves as the primary point of contact for internal and external users regarding IT-related inquiries

Job Summary

  • The role serves as the primary point of contact for internal and external users regarding IT-related inquiries.
  • Candidates must monitor applications and systems to ensure timely identification and resolution of technical issues.
  • The position requires flexibility to work in shifts including AM, PM, and GY schedules to ensure uninterrupted operations.

Matching Summary

Match Score: 75

The role serves as the primary point of contact for internal and external users regarding IT-related inquiries.

Skills & Requirements

Must-have

  • First-level IT support experience
  • Incident handling and resolution
  • Ticketing system proficiency
  • Shift work availability
  • Strong communication skills

Nice-to-have

  • Application monitoring experience
  • Contingency situation backup
  • Fast-paced environment management

Key Requirements

  • Experience in IT Service Desk or Helpdesk Support
  • Willingness to work in shifts (AM, PM, GY)

Work Rights

Not specified

Tailored Resume

Cover Letter