This role provides responsive 24x7x365 world-class technical customer service for Boeing's SaaS platforms and hybrid cloud environments
Job Summary
This role provides responsive 24x7x365 world-class technical customer service for Boeing's SaaS platforms and hybrid cloud environments.
The position requires investigating, analyzing, and resolving high/medium/low priority service requests from internal teams and external aircraft operators.
Candidates must contribute to continuous improvement activities including root cause analysis and corrective action to eliminate negative impacting events.
Matching Summary
This role provides responsive 24x7x365 world-class technical customer service for Boeing's SaaS platforms and hybrid cloud environments.
Salary
Level 3: $102,850 - $139,150; Level 4: $128,350 - $173,650; Benefits include health insurance, retirement plans, and paid time off
Skills & Requirements
Must-have
24x7x365 technical customer support environment
troubleshooting simple to complex inquiries
knowledge of Technical Operations tools
understanding of up and downstream systems
Nice-to-have
Project management tools and practices
Knowledge of Aviation training practices
Experience with software development disciplines
Previous experience in the aviation industry
Key Requirements
1 year experience in troubleshooting and problem-solving
Willingness to work 24x7x365 shifts
U.S. Person status required for export control compliance
English language proficiency for global communication
Work Rights
Must be a U.S. Person (Citizen, National, LPR, Refugee, or Asylee)