Head Of It Service Management

S&P Global Mobility

**
Itsm strategy and roadmap
Cmdb governance and data standards
Servicenow platform ownership
** S&P Global Mobility is seeking a Head of IT Service Management to lead the corporate IT functions, focusing on ITSM, CMDB governance, and ServiceNow platform management. The ideal candidate will have extensive IT leadership experience, specifically in ITSM processes, and will ensure the delivery of high-quality IT services while fostering a strong team culture. **

Job Summary

  • The Director, Corporate IT Services is responsible for corporate IT functions with a primary focus on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development, administration, and support.
  • Own and evolve the corporate ITSM strategy, operating model, and roadmap across Incident, Request, Problem, Change, Knowledge, Service Catalog, and Service Level Management.
  • Build and lead a high-performing team with clear roles, career development plans, and measurable objectives.

Matching Summary

Match Score: 75

** S&P Global Mobility is seeking a Head of IT Service Management to lead the corporate IT functions, focusing on ITSM, CMDB governance, and ServiceNow platform management. The ideal candidate will have extensive IT leadership experience, specifically in ITSM processes, and will ensure the delivery of high-quality IT services while fostering a strong team culture. **

Skills & Requirements

Must-have

  • ITSM strategy and roadmap
  • CMDB governance and data standards
  • ServiceNow platform ownership
  • ServiceNow development and configuration
  • ITSM process governance and controls
  • Service Level Management

Nice-to-have

  • drive data-based performance improvements
  • partner with infrastructure and security teams
  • lead process change and drive adoption
  • foster strong operational discipline
  • translate business needs into capabilities

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years progressive IT leadership
  • 5+ years managing ITSM processes
  • Demonstrated leadership of ServiceNow teams
  • Strong CMDB principles knowledge
  • Experience with enterprise integrations

Work Rights

Not specified

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