Senior Customer Success Manager - Deutschland (m/f/d)
SOFICO
München, Germany
Not specified; not specified; flexible working hou...
On-site
Experience in customer success or account management
Background in automotive industry preferred
Fluent german and english negotiation skills
Sofico is seeking a Senior Customer Success Manager to oversee customer satisfaction and success for key accounts in the DACH region, ensuring effective implementation of their software solutions. The role involves building strong customer relationships, addressing concerns proactively, and contributing to strategic discussions to enhance customer experience
Job Summary
You are responsible for ensuring customer satisfaction and long-term success from the moment they begin implementing solutions.
The role involves acting as a bridge between German-speaking customers and internal teams to drive company-wide improvements.
Employees benefit from flexible working hours, home office options, and personalized learning and development plans.
Matching Summary
Match Score: 85
Sofico is seeking a Senior Customer Success Manager to oversee customer satisfaction and success for key accounts in the DACH region, ensuring effective implementation of their software solutions. The role involves building strong customer relationships, addressing concerns proactively, and contributing to strategic discussions to enhance customer experience.
Salary
Not specified; Not specified; Flexible working hours, home office, employee discounts, eGym Wellpass, bike leasing, subsidized job ticket, occupational pension
Skills & Requirements
Must-have
Experience in Customer Success or Account Management
Background in automotive industry preferred
Fluent German and English negotiation skills
Nice-to-have
Proactive relationship-oriented professional mindset
Strategic thinking for long-term customer success
Willingness to travel within Germany and Benelux
Key Requirements
Negotiation skills in German and English
Experience in technology or software-driven environments