Deployment Coordinator

Carl Zeiss Pty Ltd

Maple Grove, MN, US
Base: $40,000 – $50,000; bonus/equity: performance...
Hybrid (tuesday-thursday in office, monday and friday work from home)
Customer experience management
Field service technician scheduling
Cross-departmental coordination
Carl Zeiss Pty Ltd is seeking a Deployment Coordinator for their Maple Grove, MN location. This hybrid role involves coordinating field service technicians for installations, calibrations, and repairs while ensuring a positive customer experience

Job Summary

  • The Deployment Coordinator is the principal liaison responsible for the overall positive customer experience, in addition to the deployment of Field Service Technicians within the US and Canada service geography for all Zeiss machine installations, calibrations, repairs and relocation requests.
  • This position is a Hybrid role out of our Maple Grove, MN location, Tuesday-Thursday in office and Monday and Friday work from home.
  • The annual pay range for this position is $40,000 – $50,000 and is also eligible for a performance bonus and OT as needed.

Matching Summary

Match Score: 75

Carl Zeiss Pty Ltd is seeking a Deployment Coordinator for their Maple Grove, MN location. This hybrid role involves coordinating field service technicians for installations, calibrations, and repairs while ensuring a positive customer experience.

Salary

Base: $40,000 – $50,000; Bonus/Equity: Performance bonus; Benefits: Medical, Vision, Dental, 401k Matching, EAP, Vacation, Sick Pay

Skills & Requirements

Must-have

  • Customer experience management
  • Field service technician scheduling
  • Cross-departmental coordination
  • Job request processing
  • Customer communication

Nice-to-have

  • Adaptability and positive attitude
  • Customer-centric approach
  • Proactive escalation reporting

Key Requirements

  • Minimum 2 years in Service Dispatch/Support
  • Minimum 2 year Associate Degree preferred
  • Minimum 3 years Customer Service experience preferred
  • Proficiency with Microsoft Office Suite
  • Experience with high-touch customer interactions

Work Rights

Not specified

Tailored Resume

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