Contact/ Call Centre Manager (BPO Setting) - Up to $6.5K #NJN

RECRUIT EXPRESS PTE LTD

Paya Lebar, Singapore
Up to $6.5k; not specified; not specified ph
**
Supervisory experience in contact centre
Prior bpo setting experience required
Diploma or degree in any field
** Recruit Express PTE LTD is seeking a Contact/Call Centre Manager to oversee operations in their BPO setting in Singapore, offering a salary of up to $6.5K. The ideal candidate should have supervisory experience in a contact center and prior experience in a BPO environment. **

Job Summary

  • The role involves providing leadership, development, and coaching for Assistant Managers, Team Leaders, QAs, Trainers, and Agents.
  • Candidates must work with HR and Recruitment to drive the selection process for various operational roles within the contact centre.
  • The position requires embedding a performance culture to ensure service targets, SLAs, and KPIs are met with optimum quality.

Matching Summary

Match Score: 75

** Recruit Express PTE LTD is seeking a Contact/Call Centre Manager to oversee operations in their BPO setting in Singapore, offering a salary of up to $6.5K. The ideal candidate should have supervisory experience in a contact center and prior experience in a BPO environment. **

Salary

Up to $6.5K; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervisory experience in contact centre
  • Prior BPO setting experience required
  • Diploma or Degree in any field

Nice-to-have

  • Strong employee engagement skills
  • Experience with succession planning
  • Ability to drive continuous improvement

Key Requirements

  • Diploma/ Degree in any field
  • Supervisory experience in contact centre
  • Prior experience in BPO setting

Work Rights

Not specified

Tailored Resume

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