Rippling offers a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate employee lifecycle processes globally
Job Summary
Rippling offers a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate employee lifecycle processes globally.
The Customer Support team is dedicated to providing seamless, high-quality support experiences and contributing to product improvements through customer feedback.
This role involves becoming a product expert on Spend Management, resolving customer issues end-to-end, and partnering with multiple internal teams to enhance customer satisfaction.
Matching Summary
Rippling offers a unified platform to manage HR, IT, and Finance systems, enabling businesses to automate employee lifecycle processes globally.
Salary
Base: 23.49 USD per hour (US Tier 2), 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Spend management software support
QuickBooks Online familiarity
Expense submission and reimbursement
Troubleshooting SaaS product issues
Customer support via email and chat
Cross-functional collaboration
Nice-to-have
Empathetic customer service
Problem-solving and continuous learning
Time management under deadlines
Working in a collaborative environment
Supporting global spend workflows
Key Requirements
Bachelor's degree
1-4 years customer support experience
Experience with QuickBooks Online, NetSuite, or Concur
Understanding of US banking and credit card systems
Experience supporting finance or expense management software