Operational Planning And Improvement - Client Management Section, Sales Department, Logistics Business (c&m)
Rakuten
Tokyo, Japan
Business process visualization experience
E-commerce or logistics industry background
Customer support industry experience
The role focuses on translating merchant feedback into business improvements to maximize Rakuten Super Logistics service quality and customer satisfaction
Job Summary
The role focuses on translating merchant feedback into business improvements to maximize Rakuten Super Logistics service quality and customer satisfaction.
Candidates will collaborate with sales, development, and subcontractors to resolve issues faced by merchants and manage improvement projects.
The position offers the opportunity to influence business strategy within a small organization that values urgency and discretion in decision-making.
Matching Summary
The role focuses on translating merchant feedback into business improvements to maximize Rakuten Super Logistics service quality and customer satisfaction.
Skills & Requirements
Must-have
Business process visualization experience
E-commerce or logistics industry background
Customer support industry experience
Business-level Excel formula usage
People management experience
Nice-to-have
Corporate planning or consulting firm experience
SQL skills and data analysis experience
CRM development experience in call center
Project management experience
System design and improvement measures
Key Requirements
TOEIC score of 800 or higher
Experience in e-commerce, logistics, or customer support industries
Proof of English proficiency or university degree from English-speaking country