Technicien Support Informatique H/f

Europcar Mobility Group

Expert technical assistance for end users
Hardware installation and maintenance skills
Incident diagnosis and root cause analysis
The role is responsible for providing rapid technical assistance to end-users while resolving a wide range of hardware, software, and network issues

Job Summary

  • The role is responsible for providing rapid technical assistance to end-users while resolving a wide range of hardware, software, and network issues.
  • The specialist must maintain accurate inventory records and document all interactions to build a comprehensive knowledge base for future reference.
  • Europcar Mobility Group fosters an inclusive culture where diversity is celebrated and every individual is treated with dignity and respect.

Matching Summary

The role is responsible for providing rapid technical assistance to end-users while resolving a wide range of hardware, software, and network issues.

Skills & Requirements

Must-have

  • Expert technical assistance for end users
  • Hardware installation and maintenance skills
  • Incident diagnosis and root cause analysis
  • Inventory management of IT equipment
  • Remote support tool proficiency
  • Windows macOS Linux OS mastery
  • Basic network troubleshooting and IP addressing

Nice-to-have

  • Strong empathy and patience with users
  • Excellent written and oral communication
  • Adaptability to evolving technology needs
  • Customer service oriented mindset
  • Collaboration with cross-functional teams
  • Documentation and knowledge base creation

Key Requirements

  • Proficiency in Windows, macOS, and Linux operating systems
  • Experience with remote support software tools
  • Understanding of basic networking principles and IP addressing

Work Rights

Not specified

Tailored Resume

Cover Letter