Connect And Assure Specialist

032

**
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist position at 032 involves managing business customer orders and incidents to enhance customer experience with nbn services. The role demands strong technical knowledge in telecommunications and excellent communication skills, offering a collaborative work environment with a focus on inclusivity and employee development. **

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at 032 involves managing business customer orders and incidents to enhance customer experience with nbn services. The role demands strong technical knowledge in telecommunications and excellent communication skills, offering a collaborative work environment with a focus on inclusivity and employee development. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Continuous improvement mindset
  • Strong decision-making abilities

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management background

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter