This role provides day-to-day guidance to Customer Outcomes engagement staff to ensure timely, high-quality delivery of implementation projects
Job Summary
This role provides day-to-day guidance to Customer Outcomes engagement staff to ensure timely, high-quality delivery of implementation projects.
The successful candidate will manage revenue, cost, and margin for regional delivery implementations while mentoring a team of twenty or more employees.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Matching Summary
This role provides day-to-day guidance to Customer Outcomes engagement staff to ensure timely, high-quality delivery of implementation projects.
Skills & Requirements
Must-have
5+ years leadership in professional services
10+ years consulting experience
Manage team of twenty or more employees
Experience with IT Operations and Digital Transformations
Revenue, Cost and Margin management
AI integration in work processes
Nice-to-have
Strong collaboration with account teams
Mentoring and people development skills
Influencing CXO level stakeholders
Proactive self-motivated initiative
Excellent public speaking and presentation skills
Key Requirements
5+ years leadership experience in professional services
10+ years consulting experience for complex organizations
Experience leading teams of 20+ employees
Background in PMO, Program Management, or Implementation