Executive - Emr Support

Bizmatics Inc.

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
International calling experience
Night shift work
We are seeking a passionate and experienced individual to join our Customer Service department as an EMR Tech Support Executive (Tier 2)

Job Summary

  • We are seeking a passionate and experienced individual to join our Customer Service department as an EMR Tech Support Executive (Tier 2).
  • You will play a key role in ensuring smooth operations of our EMR application by troubleshooting issues and coordinating with internal teams for timely resolution.
  • Benefits include 30 days total leave per calendar year, Mediclaim policy, Lifestyle Rewards Program, Group Term Life Insurance, and Gratuity.

Matching Summary

We are seeking a passionate and experienced individual to join our Customer Service department as an EMR Tech Support Executive (Tier 2).

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • International calling experience
  • Night shift work
  • EMR application troubleshooting
  • Customer service communication skills

Nice-to-have

  • Knowledge of US healthcare industry
  • Experience with EHR/EMR platforms
  • MIPS workflow knowledge
  • HTML/SQL/AWS knowledge
  • Empathetic and patient-centered support

Key Requirements

  • Any bachelor’s degree
  • At least 2 years customer support experience
  • Experience supporting US physicians
  • Must have international calling experience

Work Rights

Not specified

Tailored Resume

Cover Letter