It Support Specialist - Materials Research Institute

Penn State’s Materials Research Institute (MRI)

University Park, Pennsylvania, USA
$46,400.00 - $67,300.00 py
100% onsite
Hardware and software support
Troubleshoot research equipment
Server support and updates
Penn State's Materials Research Institute (MRI) is seeking a full-time IT Support Specialist to provide technical support in a dynamic research environment. The ideal candidate will possess strong customer service skills and problem-solving abilities to assist faculty, staff, and students with various IT-related tasks. This role is 100% onsite and offers a competitive benefits package, including a substantial tuition discount

Job Summary

  • Provide customer service and technical support to end-users for hardware and software and printing.
  • Assist in interfacing PC’s to highly complex research equipment and troubleshoot both sides of that exchange.
  • Support conference room AV including assist with Zoom and Teams issues with hybrid meetings using AirTame and Meeting Owls.

Matching Summary

Match Score: 85

Penn State's Materials Research Institute (MRI) is seeking a full-time IT Support Specialist to provide technical support in a dynamic research environment. The ideal candidate will possess strong customer service skills and problem-solving abilities to assist faculty, staff, and students with various IT-related tasks. This role is 100% onsite and offers a competitive benefits package, including a substantial tuition discount.

Salary

$46,400.00 - $67,300.00

Skills & Requirements

Must-have

  • hardware and software support
  • troubleshoot research equipment
  • server support and updates
  • AV support including Zoom/Teams

Nice-to-have

  • work in a fast-paced technical environment
  • work with researchers from around the world

Key Requirements

  • 2+ years of relevant experience
  • General Equivalency Diploma (GED) or High School (HS)
  • Authorized to work in the U.S.

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter