Senior Manager, Customer Success - Channel

Equinix Inc.

Warsaw, Poland
436,000 - 654,000 pln annual ote; equity may be of...
Fully remote
Lead customer success manager team
Drive renewal and expansion outcomes
Execute commercial capability strategies
Equinix Inc. is seeking a Senior Manager for Customer Success in Warsaw, Poland, to lead a team focused on driving revenue growth, customer retention, and expansion for enterprise and commercial customers. The ideal candidate will have experience in customer success management and a proven ability to execute commercial strategies while fostering a collaborative team environment

Job Summary

  • The role leads a team of Customer Success Managers to deliver sustained revenue growth, customer retention, and expansion across enterprise and commercial customers.
  • Responsibilities include owning renewal outcomes, mitigating risk, and partnering with Sales to align on timing and expansion opportunities.
  • Equinix offers competitive benefits including pension plans, private medical insurance, life coverage, and flexible spending accounts.

Matching Summary

Match Score: 85

Equinix Inc. is seeking a Senior Manager for Customer Success in Warsaw, Poland, to lead a team focused on driving revenue growth, customer retention, and expansion for enterprise and commercial customers. The ideal candidate will have experience in customer success management and a proven ability to execute commercial strategies while fostering a collaborative team environment.

Salary

436,000 - 654,000 PLN Annual OTE; Equity may be offered; Benefits include PPK, PMI, Life Insurance, and Flex Wallet

Skills & Requirements

Must-have

  • Lead Customer Success Manager team
  • Drive renewal and expansion outcomes
  • Execute commercial capability strategies
  • Manage customer health indicators
  • Coach team on value realization

Nice-to-have

  • Strong simplifier with bias toward clarity
  • Confident people leader and coach
  • Data-informed and action-oriented mindset
  • Resilient in ambiguous environments
  • Inclusive leadership style

Key Requirements

  • Bachelor's degree in business-related discipline
  • Experience leading Customer Success or Go-To-Market teams
  • Proven track record in renewal strategies
  • Experience leading teams through operating model change

Work Rights

Not specified

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