Ip Telephony – Genesys Level 2 Analyst

NCR ATLEOS

Mumbai, India
Genesys and cisco cloud platforms
Ip telephony protocols and technologies
Voip, sip, and other telephony protocols
Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud)

Job Summary

  • Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud).
  • Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms.
  • Collaborate with L2/L3 teams to ensure timely support and issue resolution.

Matching Summary

Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud).

Skills & Requirements

Must-have

  • Genesys and Cisco Cloud platforms
  • IP telephony protocols and technologies
  • VoIP, SIP, and other telephony protocols

Nice-to-have

  • Fast-paced and dynamic environment
  • Detail-oriented with commitment to quality
  • Ongoing training and professional development

Key Requirements

  • Minimum 2 year experience in L2 IP telephony Support role
  • IT Graduates preferred, Minimum requirement 10+2 with certifications/diploma
  • CompTIA Network+ / Cisco CCENT/CCNA

Work Rights

Not specified

Tailored Resume

Cover Letter