Maximus is seeking a Team Leader for their CX Success Centre in Leeds, UK, to oversee operations, manage a team of Administrators, and ensure performance targets are met in a hybrid work environment. The ideal candidate should have prior supervisory experience, a commitment to customer service, and strong coaching skills
Job Summary
The Team Leader oversees day-to-day operations of the CX Success Centre while ensuring performance targets and service standards are met.
This role involves acting as the first point of escalation for administrators and deputising for the Operations Manager when required.
Maximus is committed to diversity, equity, and inclusion, offering a guaranteed interview for applicants with disabilities who meet minimum requirements.
Matching Summary
Match Score: 85
Maximus is seeking a Team Leader for their CX Success Centre in Leeds, UK, to oversee operations, manage a team of Administrators, and ensure performance targets are met in a hybrid work environment. The ideal candidate should have prior supervisory experience, a commitment to customer service, and strong coaching skills.
Skills & Requirements
Must-have
Previous supervisory role experience
Performance management expertise
Contractual target delivery
Customer service commitment
Continuous improvement drive
Nice-to-have
WCA or PIP delivery experience
Government contractor background
Back-office support knowledge
Team Leader diploma certification
Strong coaching skills
Key Requirements
Supervisory experience in busy environments
Familiarity with contractual targets and reporting