Job Summary

• The role involves supervising Service Desk teams within an assigned region and directing day-to-day activities.
• Success requires serving as the primary escalation point for issues referred by team members, clients, or other teams.
• The position mandates ensuring the team meets or exceeds agreed-upon Service Level Agreements while building new skills through mentorship.

Matching Summary

Skills & Requirements

Key Requirements

• BA/BS degree required
• 3-4 years relevant experience
• ITIL certification required

Work Rights