Senior Director Information Technology

Flpls

**
Enterprise leadership for change enablement
Servicenow platform strategy and roadmap
Itsm change management processes
** Flpls is seeking a Senior Director of Information Technology to lead change management and oversee the ServiceNow platform, ensuring technology changes are executed effectively across the enterprise. The ideal candidate will have extensive experience in IT operations and service management, with a strong understanding of ITIL practices and the ServiceNow platform. **

Job Summary

  • The Sr Director - Information Technology is responsible for providing enterprise leadership, governance, and strategic direction for Change Management and the ServiceNow platform.
  • This position leads the modernization of change enablement practices, oversees ServiceNow platform strategy and roadmap, and partners closely with infrastructure, application, security, and business leaders to improve service reliability, delivery velocity, and operational outcomes.
  • Company benefits include medical, dental, and vision insurance, a 401(k) retirement plan with employer match, paid maternity leave, and tuition reimbursement.

Matching Summary

Match Score: 75

** Flpls is seeking a Senior Director of Information Technology to lead change management and oversee the ServiceNow platform, ensuring technology changes are executed effectively across the enterprise. The ideal candidate will have extensive experience in IT operations and service management, with a strong understanding of ITIL practices and the ServiceNow platform. **

Skills & Requirements

Must-have

  • Enterprise leadership for Change Enablement
  • ServiceNow platform strategy and roadmap
  • ITSM Change Management processes
  • Modernize CAB and change governance
  • ServiceNow platform architecture and integrations
  • ITIL Change Enablement and ITSM practices

Nice-to-have

  • Superior service, simple processes, effective communications
  • Empowering employees, recognizing performance
  • Teamwork and divisional cooperation
  • High learning agility
  • Business acumen and technical aptitude

Key Requirements

  • Bachelor’s degree in Information Technology or related field
  • 10+ years of experience in IT operations, service management, or platform leadership
  • Experience leading enterprise Change Management initiatives
  • Experience owning or governing the ServiceNow platform

Work Rights

Not specified

Tailored Resume

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