Solutions Support Engineer

Wizinc

Remote
Remote
5+ years customer support experience
2+ years aws azure gcp cloud platforms
1+ years kubernetes container troubleshooting
Wizinc is seeking a Solutions Support Engineer to provide expert-level technical support for their cloud-native security platform. The role involves troubleshooting complex issues across various cloud environments and emphasizes AI-driven automation to enhance support operations

Job Summary

  • Wiz is the fastest-growing software company ever with a mission to secure cloud environments for hundreds of Fortune 100 customers.
  • The Solutions Support Engineer will investigate complex multi-domain issues spanning cloud infrastructure, workload protection, and runtime defense across major cloud providers.
  • This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

Matching Summary

Match Score: 85

Wizinc is seeking a Solutions Support Engineer to provide expert-level technical support for their cloud-native security platform. The role involves troubleshooting complex issues across various cloud environments and emphasizes AI-driven automation to enhance support operations.

Skills & Requirements

Must-have

  • 5+ years customer support experience
  • 2+ years AWS Azure GCP cloud platforms
  • 1+ years Kubernetes container troubleshooting
  • Cloud security fundamentals knowledge
  • Python Shell Java Go Terraform coding
  • Linux command-line proficiency

Nice-to-have

  • Vulnerability management SBOM analysis
  • AI agentic workflows RAG architectures
  • Infrastructure-as-Code Terraform Helm
  • GraphQL REST API debugging
  • Compliance frameworks CIS NIST SOC2
  • ServiceNow Jira Zendesk support tools

Key Requirements

  • 5+ years hands-on technical support experience
  • 2+ years working with AWS Azure GCP
  • 1+ years production Kubernetes cluster experience
  • Legal right to work without visa sponsorship

Work Rights

Must have legal right to work in country

Tailored Resume

Cover Letter