Product Support Representative

Solera Holdings LLC

**
1-2 years customer service experience
Troubleshoot software issues
Communicate via phone email chat
** Solera Holdings LLC is seeking a Product Support Representative to provide high-quality customer service and troubleshooting assistance for their software solutions. The ideal candidate should have experience in customer service, preferably in a technical support role, and possess strong communication skills to effectively resolve customer issues. **

Job Summary

  • The role involves troubleshooting and resolving customer issues related to Solera software across multiple communication channels.
  • Employees must adhere to strict Service Level Agreements while delivering high-quality customer service using modern CRM technology.
  • The company is a global leader processing over 300 million digital transactions annually for partners in the automotive and insurance ecosystems.

Matching Summary

Match Score: 75

** Solera Holdings LLC is seeking a Product Support Representative to provide high-quality customer service and troubleshooting assistance for their software solutions. The ideal candidate should have experience in customer service, preferably in a technical support role, and possess strong communication skills to effectively resolve customer issues. **

Skills & Requirements

Must-have

  • 1-2 years customer service experience
  • Troubleshoot software issues
  • Communicate via phone email chat
  • Document solutions in CRM

Nice-to-have

  • Experience with Salesforce Service Cloud
  • Experience with Genesys telephony systems
  • Automotive or insurance industry background
  • Fluent English language skills
  • High learning agility

Key Requirements

  • 1-2 years customer service track record
  • Fluent English language proficiency
  • IT qualifications or degree (advantage)

Work Rights

Not specified

Tailored Resume

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