Customer Development Manager - Onboarding - 12 Month Contract

224

Sydney, Australia
Customer data segmentation expertise
Early lifecycle journey design
A/b testing and experimentation
This role focuses on shaping how customers engage with ING during their first 90 days to drive early activation and product uptake

Job Summary

  • This role focuses on shaping how customers engage with ING during their first 90 days to drive early activation and product uptake.
  • You will translate customer insights into highly targeted onboarding journeys using data, segmentation, and continuous experimentation.
  • The position offers a discount on ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering.

Matching Summary

This role focuses on shaping how customers engage with ING during their first 90 days to drive early activation and product uptake.

Skills & Requirements

Must-have

  • Customer data segmentation expertise
  • Early lifecycle journey design
  • A/B testing and experimentation
  • Mobile app conversion optimization
  • Regulated environment experience

Nice-to-have

  • Builder's mindset with bias for action
  • AI-driven insights application
  • Cross-functional stakeholder influence
  • Passion for customer experience improvement

Key Requirements

  • Experience in banking or regulated financial services
  • Proven ability to drive early engagement outcomes
  • Strong understanding of funnel performance and ROI

Work Rights

Not specified

Tailored Resume

Cover Letter