Base: up to $75k; bonus/equity: annual cash bonus ...
Frontline leadership experience
Proven customer service background
Strong organizational skills
The role involves leading a high-performing global support team based in the Frisco office to ensure operational excellence
Job Summary
The role involves leading a high-performing global support team based in the Frisco office to ensure operational excellence.
Candidates will be responsible for managing daily shift operations, handling customer escalations, and driving team development through structured coaching.
The company offers a competitive salary package up to $75K with comprehensive benefits including health coverage and a 401k match.
Matching Summary
The role involves leading a high-performing global support team based in the Frisco office to ensure operational excellence.
Salary
Base: Up to $75K; Bonus/Equity: Annual cash bonus available; Benefits: Health/Dental/Vision, 5% 401k match, pet insurance, mental health resources
Skills & Requirements
Must-have
Frontline leadership experience
Proven customer service background
Strong organizational skills
Conflict resolution expertise
SaaS or veterinary software experience
Nice-to-have
Strategic operational mindset
Cross-functional collaboration
Process improvement focus
Team development culture
Key Requirements
1+ years of leadership experience
Proficiency in SaaS or veterinary software
Strong conflict resolution and escalation handling skills