Field Services Sme(subject Matter Expert)

Unisys

Canberra, Australia
Troubleshoot complex technical issues
System installations and maintenance
On-site client it infrastructure support
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government

Job Summary

  • This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.
  • A core responsibility of this role is to champion problem management—identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency.
  • You will mentor and develop junior engineers, instilling a mindset of innovation and continuous learning, and ensuring the team consistently delivers exceptional customer care.

Matching Summary

This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.

Skills & Requirements

Must-have

  • Troubleshoot complex technical issues
  • System installations and maintenance
  • On-site client IT infrastructure support
  • Champion problem management
  • Root cause analysis
  • Windows 10 & 7, Linux OS support
  • Office 365, Outlook, Exchange support

Nice-to-have

  • Drive continuous improvement and innovation
  • Foster a culture of ongoing improvement
  • Mentor and develop junior engineers
  • Exceptional customer care mindset
  • Motivated and enthusiastic
  • Independent and collaborative environments

Key Requirements

  • NV2 AGSVA security clearance
  • NV1 Security Clearance
  • Driver's License
  • Relevant degree in IT or related field
  • Industry certifications

Work Rights

NV2 AGSVA security clearance required

Tailored Resume

Cover Letter