Not specified (assumed on-site based on job responsibilities).
6+ years mortgage servicing experience
Strong knowledge of gse guidelines
Proficient in microsoft excel and word
Coast One Mortgage LLC is seeking a Supervisor for their Quality Control team, responsible for overseeing the quality of interactions between homeowners and customer-facing agents. The ideal candidate will have significant experience in mortgage servicing, supervisory skills, and a strong understanding of call center processes
Job Summary
The Supervisor leads the Quality Control team to ensure high-quality, consistent interactions between homeowners and customer-facing agents.
Responsibilities include managing audit schedules, creating employee improvement plans, and partnering with leadership to validate remediation strategies.
The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Coast One Mortgage LLC is seeking a Supervisor for their Quality Control team, responsible for overseeing the quality of interactions between homeowners and customer-facing agents. The ideal candidate will have significant experience in mortgage servicing, supervisory skills, and a strong understanding of call center processes.
Skills & Requirements
Must-have
6+ years mortgage servicing experience
Strong knowledge of GSE guidelines
Proficient in Microsoft Excel and Word
Experience with call audit processes
Ability to work overtime as needed
Nice-to-have
Prior supervisory experience preferred
Knowledge of ACES system
Self-motivated and independent worker
Strong analytical problem-solving skills
Key Requirements
High School Diploma required; Bachelor's degree preferred