宾客体验主任 Guest Experience Officer

Four Seasons

Suzhou, China
Competitive compensation, wages, + comprehensive b...
On-site
Assist guests with luggage
Deliver and collect items
Handle guest complaints
The Four Seasons Hotel in Suzhou is seeking a Guest Experience Officer to assist with guest check-in and check-out, manage luggage, and provide support to guests during their stay. The ideal candidate should have at least one year of experience in the hospitality industry and possess strong communication skills in Chinese

Job Summary

  • Four Seasons is powered by our people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Four Seasons Hotel Suzhou is an urban resort nestled on a private island in Jinji Lake, offering a tranquil sanctuary with 199 guest rooms and 11 villas.
  • The role involves assisting guests with luggage, delivering items, handling inquiries and complaints, and performing local errands with high service standards.

Matching Summary

Match Score: 85

The Four Seasons Hotel in Suzhou is seeking a Guest Experience Officer to assist with guest check-in and check-out, manage luggage, and provide support to guests during their stay. The ideal candidate should have at least one year of experience in the hospitality industry and possess strong communication skills in Chinese.

Salary

Competitive compensation, wages, and comprehensive benefits; Free accommodation at other Four Seasons hotels and resorts; Free uniform washing; Free employee meals

Skills & Requirements

Must-have

  • Assist guests with luggage
  • Deliver and collect items
  • Handle guest complaints
  • Provide information and directions

Nice-to-have

  • Genuine heart and luxury commitment
  • Create lasting impressions
  • Connect with people and world

Key Requirements

  • Minimum one year of hotel or F&B experience
  • Associate degree or equivalent experience
  • Proficiency in Chinese reading, writing, and speaking

Work Rights

Not specified

Tailored Resume

Cover Letter