Student Affairs Officer

The University of Sydney

Sydney, NSW, Australia
Base: $103,185 - $111,237; bonus/equity: not speci...
Strong written and verbal communication skills
Ability to interpret and apply policies
Experience in complaints handling or case management
This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution

Job Summary

  • This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution.
  • The position requires drafting clear correspondence and providing advice on complaint procedures while maintaining confidentiality.
  • Candidates must have unrestricted work rights in Australia as visa sponsorship is not available for this appointment.

Matching Summary

This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution.

Salary

Base: $103,185 - $111,237; Bonus/Equity: Not specified; Benefits: 17% superannuation

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Ability to interpret and apply policies
  • Experience in complaints handling or case management
  • Confidence handling sensitive matters with discretion

Nice-to-have

  • Experience in higher education sector
  • Public sector or insurance background
  • Data analysis for service improvement
  • Trauma-informed practice knowledge

Key Requirements

  • Unrestricted work rights in Australia
  • Prior experience in complaints handling
  • Completion of pre-employment background checks

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter