Support Account Manager

NetApp

Wichita, KS, US
Base: 105,000 - 136,000 usd; bonus/equity: perform...
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5+ years b2b customer-facing experience
Netapp products or enterprise it proficiency
Strategic technical relationship building
** NetApp is seeking a Support Account Manager (SAM) who will leverage technical expertise and customer success skills to enhance customer experiences and drive business outcomes. The ideal candidate should have extensive experience in B2B customer-facing roles and a strong understanding of NetApp products. **

Job Summary

  • The Support Account Manager blends technical expertise with customer success skills to deliver outstanding experiences and drive business outcomes.
  • Key responsibilities include conducting technical health checks, managing escalations, and collaborating on renewal and expansion strategies.
  • The role requires a Bachelor's degree or equivalent experience along with a commitment to obtaining NetApp Certified Technical Support Professional certification.

Matching Summary

Match Score: 75

** NetApp is seeking a Support Account Manager (SAM) who will leverage technical expertise and customer success skills to enhance customer experiences and drive business outcomes. The ideal candidate should have extensive experience in B2B customer-facing roles and a strong understanding of NetApp products. **

Salary

Base: 105,000 - 136,000 USD; Bonus/Equity: Performance-Based Incentives and RSUs included; Benefits: Health Insurance, Life Insurance, Retirement Plans, Paid Time Off

Skills & Requirements

Must-have

  • 5+ years B2B customer-facing experience
  • NetApp products or enterprise IT proficiency
  • Strategic technical relationship building

Nice-to-have

  • Experience with Gainsight or Salesforce tools
  • Familiarity with project management methodologies
  • Proven success in fast-paced environments

Key Requirements

  • Bachelor's degree required
  • 5+ years of B2B customer-facing experience
  • Obtain NetApp Certified Technical Support Professional (NCTSP) or higher

Work Rights

Not specified

Tailored Resume

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