Customer Experience Manager

Granite Construction Incorporated

Base: $96,541.00 - $144,813.00; bonus/equity: not ...
Not specified
3+ years dispatching experience
3+ years customer facing role
Intermediate to high ms office skills
Granite Construction Incorporated is seeking a Customer Experience Manager to oversee the customer experience team, ensuring effective order setup and materials dispatch. The ideal candidate will have significant experience in dispatching within a customer-facing role, preferably with a background in the construction industry

Job Summary

  • This position is responsible for ensuring the consistency of processes and policies while managing the customer experience team to match customer needs.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and a 100% match on the first 6% of eligible compensation into 401(k) plans.
  • Granite Construction Incorporated values its employees as its most powerful partnership and foundation of century-old success in heavy civil contracting.

Matching Summary

Match Score: 85

Granite Construction Incorporated is seeking a Customer Experience Manager to oversee the customer experience team, ensuring effective order setup and materials dispatch. The ideal candidate will have significant experience in dispatching within a customer-facing role, preferably with a background in the construction industry.

Salary

Base: $96,541.00 - $144,813.00; Bonus/Equity: Not specified; Benefits: Paid holidays, sick leave, medical/dental/vision, 100% premium paid for PPO plan, 100% 401(k) match up to 6%

Skills & Requirements

Must-have

  • 3+ years dispatching experience
  • 3+ years customer facing role
  • Intermediate to high MS Office skills

Nice-to-have

  • Bilingual Spanish preferred
  • High school diploma or equivalent
  • Willingness to abide by Code of Conduct

Key Requirements

  • High school diploma or equivalent
  • 4-year degree preferred
  • 3+ years dispatching experience
  • 3+ years customer facing experience

Work Rights

Not specified

Tailored Resume

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