Assistant Manager, Contact Center

AIG Insurance Hong Kong Limited

Team supervision
Customer service focus
Operational requirements adherence
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center

Job Summary

  • Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.
  • Provides direction and guidance to the team members and recognizes and recommends areas for improvement.
  • AIG values in-person collaboration as a vital part of our culture.

Matching Summary

Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.

Skills & Requirements

Must-have

  • Team supervision
  • Customer service focus
  • Operational requirements adherence

Nice-to-have

  • Growth mindset
  • Change management skills
  • Cultural awareness

Key Requirements

  • Bachelor degree
  • Over 3 years experience
  • Qualified license of IIQE 1 and 2 is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter