Work Force Manager- Life & Annuity Contact Center

DXC Technology

domestic US
Hybrid
Contact center workforce management
Forecasting and scheduling
Client relationship management
Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients

Job Summary

  • Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients.
  • Maintains forecast and staffing recommendations that are accurate and always current to ensure service level commitments are achievable and aligned with financial forecasts.
  • Acts as a champion of transformation to support and propel the objectives aligned to each client while reducing expense and complexity within DXC support processes and platforms.

Matching Summary

Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients.

Skills & Requirements

Must-have

  • contact center workforce management
  • forecasting and scheduling
  • client relationship management
  • reporting and analysis
  • IT system launches

Nice-to-have

  • champion of transformation
  • Listen, Learn and Act philosophy
  • remote work environment effectiveness
  • inclusion and employee development

Key Requirements

  • Bachelor's degree or equivalent experience
  • 9+ years workforce management experience
  • 5+ years leadership experience
  • Demonstrated performance management
  • Demonstrated relationship leadership

Work Rights

Not specified

Tailored Resume

Cover Letter