Escalations And Operations Coordinator

workday.western.edu

Costa Rica
Hybrid (minimum of three days in the office)
Oversee daily floor operations
Monitor service level agreements
Handle customer escalations
The Escalations and Operations Coordinator at Workday (Western Union) in Costa Rica is responsible for overseeing operations, enhancing service delivery, and managing a team of approximately 50 employees to meet performance goals. The role requires strong leadership, operational knowledge, and the ability to handle escalations while fostering a positive work environment

Job Summary

  • Oversee and lead daily floor operations for a team of approximately 50 employees, ensuring consistent achievement of productivity, quality, and safety standards.
  • Handle customer escalations both online and offline, ensuring timely and effective resolution that aligns with business goals and customer satisfaction.
  • Benefits include short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Matching Summary

Match Score: 85

The Escalations and Operations Coordinator at Workday (Western Union) in Costa Rica is responsible for overseeing operations, enhancing service delivery, and managing a team of approximately 50 employees to meet performance goals. The role requires strong leadership, operational knowledge, and the ability to handle escalations while fostering a positive work environment.

Skills & Requirements

Must-have

  • Oversee daily floor operations
  • Monitor Service Level Agreements
  • Handle customer escalations
  • Drive operational innovation
  • Root cause analysis

Nice-to-have

  • Foster positive work environment
  • Lead by example
  • Customer service orientation

Key Requirements

  • Bachelor's degree or currently pursuing
  • Previous escalations handling experience
  • Strong operational knowledge required
  • People management skills required
  • Fluency in English (B2+ minimum)
  • Proficiency in MS Office, Excel, Power BI
  • Availability to work 3pm-10pm Tue-Sat

Work Rights

Not specified

Tailored Resume

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