ITS Support Associate, IT Services (Global Service Desk)

Amazon

Hyderabad, IN
Remote
Field incoming support chats calls tickets
Diagnose troubleshoot end user computing problems
Manage case count between 15-25 requests
The role serves as the first point of contact for technical support requests for Amazon Corporate and its subsidiary employees worldwide

Job Summary

  • The role serves as the first point of contact for technical support requests for Amazon Corporate and its subsidiary employees worldwide.
  • Successful candidates must be able to manage a case count between 15-25 phone/chat/tickets while maintaining accuracy and timeliness.
  • This position requires flexibility to support teams across APAC, EMEA, and AMER time zones in a 24/7 operational model.

Matching Summary

The role serves as the first point of contact for technical support requests for Amazon Corporate and its subsidiary employees worldwide.

Skills & Requirements

Must-have

  • field incoming support chats calls tickets
  • diagnose troubleshoot end user computing problems
  • manage case count between 15-25 requests
  • adhere to shift schedules for 24/7 model
  • support teams across APAC EMEA AMER time zones

Nice-to-have

  • customer-focused and motivated by team success
  • innovative ability to adapt quickly
  • maintain high levels of productivity quality
  • committed flexible demonstrated ability

Key Requirements

  • participation in rekindle program
  • flexibility for 24/7 shift scheduling
  • ability to work across multiple time zones

Work Rights

Not specified

Tailored Resume

Cover Letter