Provides complete on-site technical support for an assigned group of clients, taking full responsibility for performed activities
Job Summary
Provides complete on-site technical support for an assigned group of clients, taking full responsibility for performed activities.
Executes advanced maintenance of equipment and systems, including medium complexity installations, and diagnoses and resolves technical problems proactively.
Documents activities, incidents, and relevant metrics to improve service delivery and monitors technical and process issues, proposing recommendations for improvement.
Matching Summary
Provides complete on-site technical support for an assigned group of clients, taking full responsibility for performed activities.
Skills & Requirements
Must-have
on-site technical support
advanced equipment maintenance
proactive problem resolution
service quality feedback
technical knowledge sharing
Nice-to-have
friendly and patient user interaction
organized and punctual
high sense of responsibility
Key Requirements
2-3 years of experience in on-site technical support