The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing technical assistance and project coordination
Job Summary
The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing technical assistance and project coordination.
Core responsibilities include technical phone support, diagnosing software issues, learning and training on applications, and identifying revenue opportunities.
The position requires excellent interpersonal, written, and oral communication skills, strong work ethic, and the ability to manage multiple priorities.
Matching Summary
The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing technical assistance and project coordination.
Skills & Requirements
Must-have
Technical phone support
Diagnose software issues and bugs
Learn and train on software applications
Provide status reports
Excellent communication skills
Ability to learn new software quickly
Nice-to-have
Action Oriented
Approachability
Customer Focus
Strong Listening Skills
Patience
Peer Relationships
Adaptability
Time Management
Key Requirements
2+ years experience in technical/customer service
Ability to work independently and as a team player
Ability to manage multiple priorities and adapt to change