Associate, Payroll Client Services - Sat- Wed - Amer

Itjobs

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Payroll regulatory knowledge
Customer satisfaction
Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday. The role emphasizes customer service within payroll, requiring problem-solving skills and effective communication

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • This role follows a fixed schedule from Saturday to Wednesday.

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday. The role emphasizes customer service within payroll, requiring problem-solving skills and effective communication.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • customer satisfaction
  • written and verbal communication
  • collaboration with diverse stakeholders

Nice-to-have

  • automation and AI capabilities
  • continuous learning in payroll
  • future of work culture

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Experience with Zendesk, Slack, and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter