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Transamerica Corporation is seeking a Customer Service Quality Specialist to ensure quality assurance in service transactions. The role requires monitoring service accuracy, providing coaching, and reporting on quality standards in a fast-paced environment.
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Job Summary
Provide quality results through quality assurance reviews of all service transactions.
Regularly audit the work within the teams for accuracy and adherence to procedures, provide one on one coaching or training recommendations to management on areas requiring improvement.
We offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Matching Summary
Match Score: 75
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Transamerica Corporation is seeking a Customer Service Quality Specialist to ensure quality assurance in service transactions. The role requires monitoring service accuracy, providing coaching, and reporting on quality standards in a fast-paced environment.
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Salary
Base: $41,500-$48,000; Bonus/Equity: Annual Bonus; Benefits: Pension Plan, 401k Match, Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Skills & Requirements
Must-have
Quality assurance reviews
Service transaction accuracy
Compliance with regulations
Customer Contact Center
Process improvement recommendations
Nice-to-have
Positive professional attitude
Ability to coach and motivate
Seeking knowledge through LOMA
Key Requirements
Associates degree or equivalent work experience
0-1 years customer service experience
Working knowledge of insurance industry operations
Ability to adapt to changing processes
Meet multiple deadlines
Work Rights
Must be authorized to work for any employer in the US