This role partners closely with the ESM Knowledge Management team to ensure knowledge content is created, maintained, and governed in alignment with enterprise frameworks
Job Summary
This role partners closely with the ESM Knowledge Management team to ensure knowledge content is created, maintained, and governed in alignment with enterprise frameworks.
The Manager will focus on operational knowledge execution, including content creation, lifecycle management, and alignment to service changes while ensuring consistent employee experience.
McDonald's offers corporate opportunities in Hyderabad designed to expand the global talent base and in-house expertise across business, technology, analytics, and AI.
Matching Summary
This role partners closely with the ESM Knowledge Management team to ensure knowledge content is created, maintained, and governed in alignment with enterprise frameworks.
Skills & Requirements
Must-have
ServiceNow Knowledge Management experience
Enterprise Service Management standards
Content lifecycle management execution
Cross-functional collaboration skills
Service catalog alignment expertise
Nice-to-have
Strong attention to detail and organization
Proactive approach in fast-paced environments
Experience with audit and compliance support
Ability to translate enterprise standards
Key Requirements
Bachelor's degree required
8+ years minimum work experience mandatory
4-6 years in knowledge management or service delivery
Hands-on experience with ServiceNow Knowledge Management