Guest Service Representative

ASM Global -- Mayo Civic Center

Rochester, MN, US
Base: $13.50 - $16.50; bonus/equity: not specified...
Ability to stand for long periods
Enforce facility policies and safety rules
Work flexible hours including weekends
The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience

Job Summary

  • The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience.
  • Responsibilities include greeting guests, enforcing facility policies, managing crowd flow, and responding to emergencies involving security or supervisors.
  • The role requires the ability to work flexible hours, including weekends, holidays, and evenings, while maintaining a positive public image.

Matching Summary

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience.

Salary

Base: $13.50 - $16.50; Bonus/Equity: Not specified; Benefits: Paid Sick Leave

Skills & Requirements

Must-have

  • Ability to stand for long periods
  • Enforce facility policies and safety rules
  • Work flexible hours including weekends
  • Climb stairs in restricted lighting
  • Clear verbal communication in English

Nice-to-have

  • Strong customer service mindset
  • Teamwork and professional initiative
  • Problem-solving abilities
  • Knowledge of fire safety procedures
  • Experience with two-way radio use

Key Requirements

  • High school diploma or GED preferred
  • Minimum one year customer service experience preferred
  • Basic computer skills (Microsoft Word, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter