Level 2 Incident Manager

Deutsche Bank

Birmingham, United Kingdom
Competitive salary; non-contributory pension; 30 d...
Hybrid
Incident management experience
Leadership of junior staff
Csi implementation tasks
The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible

Job Summary

  • The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible.
  • The role involves managing complex incidents from inception to resolution while providing leadership and guidance to junior incident managers.
  • Employees receive competitive salary, 30 days' holiday plus bank holidays, life assurance, private healthcare, and flexible benefits including gym and bike schemes.

Matching Summary

The Global Incident Management function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible.

Salary

Competitive salary; Non-contributory pension; 30 days' holiday plus bank holidays

Skills & Requirements

Must-have

  • Incident management experience
  • Leadership of junior staff
  • CSI implementation tasks
  • Complex IT issue analysis
  • Operational training delivery

Nice-to-have

  • Experience within financial sector
  • Ability to handle pressure
  • Reasoned thought processes
  • Up/Down/Lateral communication skills

Key Requirements

  • Experience with CSI in IT organisation
  • Ability to cope with high pressure
  • Good grasp of operational training

Work Rights

Not specified

Tailored Resume

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