Account Manager - North America - Strategic Segment

ElevenLabs

United States
Ote structure: 70% base / 30% variable; variable s...
Remote
7+ years b2b saas or ai product experience
Proven track record of net revenue retention (nrr)
Full-cycle expansion motion management
ElevenLabs is seeking an experienced Account Manager for its North America Strategic Segment to manage key enterprise accounts in the AI sector. The role requires strong customer success and strategic account management skills, focusing on driving growth and ensuring customer satisfaction through deep relationships and technical understanding

Job Summary

  • This role involves owning the full commercial relationship and customer success across 5 to 15 strategic enterprise accounts.
  • The company offers an annual discretionary stipend for learning and development as well as social travel to meet colleagues.
  • Success is measured by driving Net Revenue Retention (NRR) and leading end-to-end renewals while expanding into new products.

Matching Summary

Match Score: 85

ElevenLabs is seeking an experienced Account Manager for its North America Strategic Segment to manage key enterprise accounts in the AI sector. The role requires strong customer success and strategic account management skills, focusing on driving growth and ensuring customer satisfaction through deep relationships and technical understanding.

Salary

OTE structure: 70% base / 30% variable; Variable split: 70% NRR / 30% cross-sell; Quarterly payouts with accelerators

Skills & Requirements

Must-have

  • 7+ years B2B SaaS or AI product experience
  • Proven track record of Net Revenue Retention (NRR)
  • Full-cycle expansion motion management
  • C-suite relationship building skills
  • Technical aptitude with API integrations and SDKs

Nice-to-have

  • Experience in voice AI or conversational AI space
  • Background selling multiple products within a platform
  • Ability to thrive in high-velocity autonomous teams
  • Familiarity with developer tools ecosystems

Key Requirements

  • 7+ years Customer Success or Strategic Account Management
  • 3-5 years in senior or strategic role
  • Managed large complex enterprise accounts personally
  • Strong technical aptitude with AI concepts
  • US work authorization required

Work Rights

Not specified

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