Customer Support Specialist, Global Payroll

rippling

Remote
Remote
Payroll troubleshooting and resolution
Customer support for saas products
Global payroll expertise
Rippling offers a unified platform to manage HR, IT, and Finance functions including payroll, benefits, and onboarding globally

Job Summary

  • Rippling offers a unified platform to manage HR, IT, and Finance functions including payroll, benefits, and onboarding globally.
  • The Customer Support team is dedicated to providing expert guidance and swift resolutions to ensure a seamless customer experience across multiple time zones.
  • Rippling values diversity, inclusion, and professional development, fostering a collaborative environment with ongoing training opportunities.

Matching Summary

Rippling offers a unified platform to manage HR, IT, and Finance functions including payroll, benefits, and onboarding globally.

Skills & Requirements

Must-have

  • Payroll troubleshooting and resolution
  • Customer support for SaaS products
  • Global payroll expertise
  • Excellent written and verbal communication
  • Shift work between 9am to 6pm PST
  • Problem-solving and analytical skills

Nice-to-have

  • Collaborative and supportive team environment
  • Continuous learning and professional growth
  • Experience with payroll providers or HR software
  • Ability to analyze customer support trends

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Residence in Pacific or Mountain timezone
  • Ability to work shifts 9am-6pm PST
  • Experience troubleshooting SaaS payroll products

Work Rights

Not specified

Tailored Resume

Cover Letter