Customer Success Consultant

Southern Glazer's Wine and Spirits LLC

Miramar, FL, US
On-site
Exceptional customer service delivery
Drive compliance to beverage program mandates
Understand digital needs of customers
The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers, working towards communication, planning, and implementing compliance and digital needs

Job Summary

  • The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers, working towards communication, planning, and implementing compliance and digital needs.
  • This role requires establishing and developing quality customer relationships by delivering exceptional customer service and driving full compliance to beverage program mandates.
  • Full-time employees can choose from a wide-ranging menu of Top Shelf Benefits, including comprehensive medical coverage, dental and vision plans, a 401(k) plan, tuition assistance, and a wellness program.

Matching Summary

The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers, working towards communication, planning, and implementing compliance and digital needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Drive compliance to beverage program mandates
  • Understand digital needs of customers
  • Handle large volumes of orders
  • Accurate data-entry skills

Nice-to-have

  • Positive and professional demeanor
  • Continuous learning opportunities
  • Teamwork and collaboration
  • Adaptability to changing shifts

Key Requirements

  • High School Diploma/GED
  • 1 year of Customer Service experience
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Effective verbal/written communication skills
  • At least 21 years of age

Work Rights

Not specified

Tailored Resume

Cover Letter