Banking Services Line Manager Ii - Retail Servicing

Mtb

Williamsville, New York, United States of America
$74,600.00 - $124,400.00 annual (usd); not specifi...
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Oversee daily activities
Strategic planning
Quality standards maintenance
** The Banking Services Line Manager II at M&T Bank in Williamsville, New York, is responsible for overseeing teams within Retail Servicing, ensuring compliance with policies and regulations while managing daily operations. The role includes leadership responsibilities, strategic planning, and maintaining service quality standards. **

Job Summary

  • Manages assigned teams within one or more functional areas of Retail Servicing, overseeing daily activities and strategic planning to ensure quality standards and compliance with policies and regulations.
  • Provides leadership, guidance, feedback, and training to staff, while compiling month-end data and interacting with management to discuss business objectives.
  • Evaluates and approves changes to unit processes, procedures, and policies to increase operational efficiency and maintains established service levels, addressing escalations as needed.

Matching Summary

Match Score: 75

** The Banking Services Line Manager II at M&T Bank in Williamsville, New York, is responsible for overseeing teams within Retail Servicing, ensuring compliance with policies and regulations while managing daily operations. The role includes leadership responsibilities, strategic planning, and maintaining service quality standards. **

Salary

$74,600.00 - $124,400.00 Annual (USD); Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee daily activities
  • Strategic planning
  • Quality standards maintenance
  • Compliance with regulations
  • Risk mitigation
  • Internal control standards

Nice-to-have

  • Belonging and brand reflection
  • Motivate team and handle conflict
  • Tact and diplomacy

Key Requirements

  • Minimum 7 years higher education and work experience
  • Minimum 2 years leadership/supervisory experience
  • Excellent customer service skills
  • Spreadsheet, word processing, presentation software knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter