Customer Banking Specialist - Cranbourne

CBA New Digital Businesses Pty Ltd

Cranbourne, Victoria, Australia
Exceptional customer service delivery
Articulate financial terms clearly
Ask the right questions
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options and problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • exceptional customer service delivery
  • articulate financial terms clearly
  • ask the right questions
  • champion processes and procedures
  • risk-adverse culture

Nice-to-have

  • building a career with CommBank
  • improving financial wellbeing
  • holistic customer solutions
  • in-branch technology demonstration

Key Requirements

  • Proven experience in Financial Services
  • Proven experience in Retail
  • Proven experience in Hospitality
  • Ability to work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter