Job Summary

• The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to subordinate team members.
• Employees must make outbound calls to homeowners within 24 hours to acknowledge complaints and research loan details to determine resolution steps.
• Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) with employer match, and paid volunteer time off.

Matching Summary

Salary

Not specified; Not specified; Medical, dental, vision insurance; 401(k) Retirement plan with employer match; Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave; Adoption Assistance; Tuition & Certification reimbursement; Employee Mortgage Loan Program

Skills & Requirements

Key Requirements

• High School Diploma required
• 5+ years of Mortgage Experience
• Familiarity with MSP or Finastra Servicing Director systems
• Intermediate knowledge of MS Word, Excel, Outlook
• Must possess a smartphone meeting security standards

Work Rights