Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management experience
Business level japanese communication skills
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies

Job Summary

  • This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
  • Candidates will have the autonomy to design success plans and lead initiatives that demonstrate value, driving upsell opportunities and fostering deep customer relationships.

Matching Summary

This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication skills
  • Workday HCM Payroll or Financials expertise
  • Executive level stakeholder relationship management

Nice-to-have

  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Functional domain expertise in Financials
  • Experience facilitating executive meetings
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka office
  • Minimum 5 years consulting or account management experience
  • Minimum 1 year project management experience with Workday

Work Rights

Not specified

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