Rider Care / Customer Service Agent (m/w/d) 100%

Specialized Bicycle Components

Zug, Switzerland
Performance-based compensation; not specified; ben...
Fully remote
Technical or commercial vocational training
Minimum 2 years customer-facing experience
Fluent german and english communication skills
Specialized Bicycle Components is seeking a Rider Care / Customer Service Agent in Zug, Switzerland. The ideal candidate should be passionate about cycling and possess strong customer service skills, with a focus on fostering positive relationships with riders

Job Summary

  • The role involves supporting riders directly or via dealer partners through video, phone, and text to build strong relationships.
  • Candidates must possess comprehensive product knowledge in the areas of bicycles, e-bikes, and accessories.
  • Benefits include a dynamic team environment, ergonomic workplace, 25 vacation days, and weekly remote work options.

Matching Summary

Match Score: 85

Specialized Bicycle Components is seeking a Rider Care / Customer Service Agent in Zug, Switzerland. The ideal candidate should be passionate about cycling and possess strong customer service skills, with a focus on fostering positive relationships with riders.

Salary

Performance-based compensation; Not specified; Benefits: Discounted products, gym access, lunch rides, home office

Skills & Requirements

Must-have

  • Technical or commercial vocational training
  • Minimum 2 years customer-facing experience
  • Fluent German and English communication skills

Nice-to-have

  • Passion for bicycles and cycling culture
  • French language proficiency
  • Experience with Oracle ERP systems
  • Salesforce CRM knowledge
  • Proactive problem-solving attitude

Key Requirements

  • Completed technical or commercial vocational training
  • At least 2 years relevant customer service experience
  • Excellent verbal and written German and English skills

Work Rights

Not specified

Tailored Resume

Cover Letter