It Service Manager - Us Client (olivos/barracas)

PwC

Olivos, Argentina
Not specified (assumed hybrid or onsite based on location)
Oversee service quality
Analyze intricate problems
Build client relationships
PwC is seeking an IT Service Manager with expertise in operation management, release management, and application maintenance to oversee the quality of IT services. The role involves managing vendor compliance, mentoring junior team members, and collaborating across teams to enhance service delivery

Job Summary

  • At PwC, you will focus on overseeing and confirming the delivery of quality and timely services, monitoring vendor compliance, and leading service recovery in case of major incidents.
  • You are expected to anticipate the needs of your teams and clients, deliver quality, and embrace ambiguity as opportunities to grow.
  • This role will be working as a Service and Release Manager with IT Applications and development teams managing service quality and new features / fixes delivered across all their applications.

Matching Summary

Match Score: 85

PwC is seeking an IT Service Manager with expertise in operation management, release management, and application maintenance to oversee the quality of IT services. The role involves managing vendor compliance, mentoring junior team members, and collaborating across teams to enhance service delivery.

Skills & Requirements

Must-have

  • Oversee service quality
  • Analyze intricate problems
  • Build client relationships
  • Coordinate release activities
  • Manage issue resolution
  • Utilize cloud-based solutions

Nice-to-have

  • Respond effectively to diverse perspectives
  • Generate new ideas and solve problems
  • Develop self awareness
  • Interpret data for insights

Key Requirements

  • Bachelor's Degree
  • 4 years experience
  • Ticketing systems experience
  • Agile methodologies experience
  • Advanced English skills

Work Rights

Not specified

Tailored Resume

Cover Letter