Customer Success Manager - Apac

Workday

Kuala Lumpur, Malaysia
Customer-facing roles
Issues resolution
Escalation management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Global Customer Success (GCS) team engages every customer to ensure significant value throughout their Workday journey.
  • As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • customer-facing roles
  • issues resolution
  • escalation management
  • SaaS enterprise software
  • cross-functional collaboration

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • genuine care
  • AI resources
  • customer advocates

Key Requirements

  • 3+ years customer facing experience
  • 2+ years building strong customer relationships
  • Fluency in Mandarin is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter